POLICIES

CANCELATION POLICY:

Clients are required to pay a deposit at the time of booking to secure their Brow Tattoo or Brow Shaping appointment. If for any reason you need to cancel or reschedule your appointment, we need a MINIMUM of 5 days notice for all Brow Tattooing appointments and a MINIMUM of 48 hours for all Brow Shaping appointments. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. We are very strict with our cancellation policy as clients who cancel within short notice, not only cost the business but stop others from having the opportunity to make an appointment at that time. Thank you for understanding.

APPOINTMENT TIMES & RUNNING LATE:

As a busy salon, we run on very strict times allocated for each appointment. If you are running late to an appointment please call us as soon as possible. Due to the nature of tattooing procedures, it is something that we can NOT rush. If too much time has passed upon arrival to perform the treatment, you will be rescheduled to the next suitable time and fees will apply. Depending on how much time is needed for your following treatment fees may vary between $50-100. 

DEPOSIT POLICY:

Please read the deposit policy thoroughly before paying your deposit.

Deposits will be deducted from the final cost of your treatment.

This deposit is non-refundable in all cases, yet can be transferred to another date. 

If you need to reschedule your appointment, your new time will be scheduled at the next available date. (4-6 month wait for all Brow Tattooing appointments).

A minimum of 5 days notice of cancellation/rescheduling must be given for all Brow Tattooing appointments. Failure to cancel in the time or requesting to reschedule more than once will forfeit the deposit (for example, If your appointment is on a Thursday, to avoid us forfeiting your deposit, you would need to reschedule on/before the Saturday before)

Tattoo deposits cannot be redeemed on any other treatments. If you wish to give your deposit and appointment to a friend, this can be arranged. 

GIFT VOUCHERS & PRE-PAYMENT OF SERVICE:

Gift Vouchers and pre-payments of any treatment are non-refundable in all cases. In the event that you wish to change your gift voucher service or treatment, a salon credit will be given to use on a service provided by Madeline Kate Brow Boutique (other businesses within the salon are not included).